INFORMATION & COMMUNICATION TECHNOLOGY
Global Cloud ITSM Market - Industry Trends and Forecast to 2032
REPORT OVERVIEW
Global Cloud ITSM Market, By Offering (Solutions and Services), Organization Size (Large enterprises, Small and Medium Enterprises (SMEs)), Deployment Model (Public cloud, Private cloud, Hybrid cloud), End-User Industry (BFSI, IT & telecom, Government, Retail, Healthcare, Manufacturing, Energy & utilities, Media and entertainment, Others) Region (North America, Europe, Asia-Pacific, South America, Middle East and Africa) – Industry Trends and Forecast to 2032.
Market Insights
The global cloud market size is valued to be USD xx million in 2023 and is expected to reach USD xx million by 2032, and it is expected to register a CAGR of xx% over the forecast period 2024-2032.
Cloud ITSM (Cloud IT Service Management) is the delivery of IT service management procedures and tools using cloud-based platforms. Cloud technologies, which provide scalability, flexibility, and cost efficiency above traditional on-premises systems, are used to manage and automate IT services and operations. Cloud ITSM includes a range of services that are provided via cloud infrastructure, including incident, change, problem, and service request fulfillment management. The Cloud ITSM Market is the commercial environment that surrounds these cloud-based IT service management solutions. It comprises companies that offer services and software, including integration platforms, cloud-based ITSM tools, and consulting. The market is being driven by the need for scalable IT management solutions, the requirement for operational efficiency, and the growing acceptance of cloud computing.
The respective global report analyses market trends, consumer behaviour and industry dynamics to guide towards entry into new markets with ease. Also, it assists in tailoring market specific and related products and services to meet the needs, preferences, and expectations of target audience by delving into their psychology. The report also specializes with comprehensive and extensive competitive analysis which offers useful insights into competitor strengths, weaknesses, opportunities, and threats. The respective report offers exclusive insights into the potential impact of disruptive developments and technologies that are expected to completely transform corporate operations. The context includes tailor-made research solutions to create a stronger footprint in their particular industries thereby offering dedicated customized solutions according to the client needs which helps in addressing unique business challenges with more simplified and efficient decision-making solutions.
Market Dynamics
DRIVERS
- Increasing demand for remote and flexible work environments.
- Cost-efficiency and scalability of cloud solutions.
RESTRAINTS
- Data privacy and security concerns.
- Integration challenges with legacy systems.
OPPORTUNITIES
- Expansion into emerging markets with growing IT infrastructure.
- Development of advanced AI-driven analytics and automation tools.
CHALLENGES
- Managing and ensuring data compliance across different jurisdictions.
- High competition leading to price pressure.
SEGMENTATION
- Offering
- Solutions
- Service Portfolio Management
- Configuration & Change Management
- Service Desk Software
- Operations & Performance Management
- Dashboard, Reporting & Analytics
- Services
- Professional services
- Managed services
- Organization Size
- Large enterprises
- Small and Medium Enterprises (SMEs)
- Deployment Model
- Public cloud
- Private cloud
- Hybrid cloud
- End-User Industry
- BFSI
- IT & telecom
- Government
- Retail
- Healthcare
- Manufacturing
- Energy & utilities
- Media and entertainment
- Others
The respective global report is completely customizable specific to regions (North America, Europe, Asia-Pacific, South America, Middle East and Africa), countries, and segments as per the client requirements.
REGIONAL SEGMENTATION
- North America
- U.S.
- Canada
- Mexico
- Rest of North America
- Europe
- Germany
- U.K.
- France
- Italy
- Spain
- Russia
- The Netherlands
- Belgium
- Turkey
- Rest of Europe
- Asia-Pacific
- China
- India
- Japan
- South Korea
- Singapore
- Malaysia
- Australia
- Thailand
- Philippines
- Rest of Asia-Pacific
- South America
- Brazil
- Argentina
- Chile
- Colombia
- Rest of South America
- Middle East and Africa
- Kingdom of Saudi Arabia
- South Africa
- U.A.E.
- Egypt
- Rest of Middle East and Africa
KEY MARKET PLAYERS
- Atlassian Inc.
- BMC Software Inc.
- Broadcom Inc
- Freshworks
- IBM Corporation
- Ivanti Inc.
- Microsoft Corporation
- Open Text Corporation
- ServiceNow
- Solarwinds
Table OF CONTENTS
- SECTION 1 - INTRODUCTION
- 1.1 Taxonomy
- 1.2 Market Overview
- 1.3 Currency and Limitations
- 1.3.1 Currency
- 1.3.2 Limitations
- 1.4 Key Competitors
- SECTION 2 - RESEARCH METHODOLOGY
- 2.1 Research Approach
- 2.2 Data Collection and Validation
- 2.2.1 Secondary Research
- 2.2.2 Primary Research
- 2.3 Market Assessment
- 2.3.1 Market Size Estimation
- 2.3.2 Bottom-up Approach
- 2.3.3 Top-down Approach
- 2.3.4 Growth Forecast
- 2.4 Market Study Assumptions
- 2.5 Data Sources
- SECTION 3 - EXECUTIVE SUMMARY
- 3.1 Global Cloud ITSM Market, by Offering
- 3.2 Global Cloud ITSM Market, by Organization Size
- 3.3 Global Cloud ITSM Market, by Deployment Model
- 3.4 Global Cloud ITSM Market, by End-User Industry
- 3.5 Global Cloud ITSM Market, by Geography
- 3.6 Market Position Grid
- SECTION 4 - PREMIUM INSIGHTS
- 4.1 Regulatory Framework
- 4.1.1 Standards
- 4.1.2 Regulatory Landscape
- 4.2 Value Chain Analysis
- 4.3 Supply Chain Analysis
- 4.4 COVID-19 Impact
- 4.5 Russia-Ukraine War Impact
- 4.6 PORTER's Five Force Analysis
- 4.7 PESTLE Analysis
- 4.8 SWOT Analysis
- 4.9 Go to Market Strategy
- 4.10 Opportunity Orbit
- 4.11 Multivariate Modelling
- 4.12 Pricing Analysis
- SECTION 5 - MARKET DYNAMICS
- 5.1 Trends
- 5.1.1 Increased adoption of AI and machine learning for automated service management.
- 5.1.2 Integration with other IT management tools and platforms.
- 5.1.3 Trend 3
- 5.2 Drivers
- 5.2.1 Increasing demand for remote and flexible work environments.
- 5.2.2 Cost-efficiency and scalability of cloud solutions.
- 5.2.3 Driver 3
- 5.2.4 Driver 4
- 5.3 Restraints
- 5.3.1 Data privacy and security concerns.
- 5.3.2 Integration challenges with legacy systems.
- 5.3.3 Restraint 3
- 5.4 Opportunities
- 5.4.1 Expansion into emerging markets with growing IT infrastructure.
- 5.4.2 Development of advanced AI-driven analytics and automation tools.
- 5.4.3 Opportunity 3
- 5.4.4 Opportunity 4
- 5.5 Challenges
- 5.5.1 Managing and ensuring data compliance across different jurisdictions.
- 5.5.2 High competition leading to price pressure.
- 5.5.3 Challenge 3
- SECTION 6 - GLOBAL CLOUD ITSM MARKET, BY OFFERING
- 6.1 Offering Summary
- 6.2 Market Attractive Index
- 6.3 Global Cloud ITSM Market, by Offering (2019-2032)
- SECTION 7 - GLOBAL CLOUD ITSM MARKET, BY ORGANIZATION SIZE
- 7.1 Organization Size Summary
- 7.2 Market Attractive Index
- 7.3 Global Cloud ITSM Market, by Organization Size (2019-2032)
- SECTION 8 - GLOBAL CLOUD ITSM MARKET, BY DEPLOYMENT MODEL
- 8.1 Deployment Model Summary
- 8.2 Market Attractive Index
- 8.3 Global Cloud ITSM Market, by Deployment Model (2019-2032)
- SECTION 9 - GLOBAL CLOUD ITSM MARKET, BY END-USER INDUSTRY
- 9.1 End-User Industry Summary
- 9.2 Market Attractive Index
- 9.3 Global Cloud ITSM Market, by End-User Industry (2019-2032)
- SECTION 10 - GLOBAL CLOUD ITSM MARKET, BY GEOGRAPHY
- 10.1 Regional Summary
- 10.2 Market Attractive Index
- 10.3 Global Cloud ITSM Market, by Geography (2019-2032)
- SECTION 11 - NORTH AMERICA CLOUD ITSM MARKET
- 11.1 North America Summary
- 11.2 Market Attractive Index
- 11.3 North America Cloud ITSM Market, by Offering (2019-2032)
- 11.4 North America Cloud ITSM Market, by Organization Size (2019-2032)
- 11.5 North America Cloud ITSM Market, by Deployment Model (2019-2032)
- 11.6 North America Cloud ITSM Market, by End-User Industry (2019-2032)
- 11.7 North America Cloud ITSM Market, by Country (2019-2032)
- 11.7.1 U.S.
- 11.7.2 Canada
- 11.7.3 Mexico
- 11.7.4 Rest of North America
- SECTION 12 - EUROPE CLOUD ITSM MARKET
- 12.1 Europe Summary
- 12.2 Market Attractive Index
- 12.3 Europe Cloud ITSM Market, by Offering (2019-2032)
- 12.4 Europe Cloud ITSM Market, by Organization Size (2019-2032)
- 12.5 Europe Cloud ITSM Market, by Deployment Model (2019-2032)
- 12.6 Europe Cloud ITSM Market, by End-User Industry (2019-2032)
- 12.7 Europe Cloud ITSM Market, by Country (2019-2032)
- 12.7.1 Germany
- 12.7.2 U.K.
- 12.7.3 France
- 12.7.4 Italy
- 12.7.5 Spain
- 12.7.6 Russia
- 12.7.7 The Netherlands
- 12.7.8 Belgium
- 12.7.9 Turkey
- 12.7.10 Rest of Europe
- SECTION 13 - ASIA-PACIFIC CLOUD ITSM MARKET
- 13.1 Asia-Pacific Summary
- 13.2 Market Attractive Index
- 13.3 Asia-Pacific Cloud ITSM Market, by Offering (2019-2032)
- 13.4 Asia-Pacific Cloud ITSM Market, by Organization Size (2019-2032)
- 13.5 Asia-Pacific Cloud ITSM Market, by Deployment Model (2019-2032)
- 13.6 Asia-Pacific Cloud ITSM Market, by End-User Industry (2019-2032)
- 13.7 Asia-Pacific Cloud ITSM Market, by Country (2019-2032)
- 13.7.1 China
- 13.7.2 India
- 13.7.3 Japan
- 13.7.4 South Korea
- 13.7.5 Singapore
- 13.7.6 Malaysia
- 13.7.7 Australia
- 13.7.8 Thailand
- 13.7.9 Philippines
- 13.7.10 Rest of Asia-Pacific
- SECTION 14 - SOUTH AMERICA CLOUD ITSM MARKET
- 14.1 South America Summary
- 14.2 Market Attractive Index
- 14.3 South America Cloud ITSM Market, by Offering (2019-2032)
- 14.4 South America Cloud ITSM Market, by Organization Size (2019-2032)
- 14.5 South America Cloud ITSM Market, by Deployment Model (2019-2032)
- 14.6 South America Cloud ITSM Market, by End-User Industry (2019-2032)
- 14.7 South America Cloud ITSM Market, by Country (2019-2032)
- 14.7.1 Brazil
- 14.7.2 Argentina
- 14.7.3 Chile
- 14.7.4 Colombia
- 14.7.5 Rest of South America
- SECTION 15 - MIDDLE EAST AND AFRICA CLOUD ITSM MARKET
- 15.1 Middle East and Africa Summary
- 15.2 Market Attractive Index
- 15.3 Middle East and Africa Cloud ITSM Market, by Offering (2019-2032)
- 15.4 Middle East and Africa Cloud ITSM Market, by Organization Size (2019-2032)
- 15.5 Middle East and Africa Cloud ITSM Market, by Deployment Model (2019-2032)
- 15.6 Middle East and Africa Cloud ITSM Market, by End-User Industry (2019-2032)
- 15.7 Middle East and Africa Cloud ITSM Market, by Country (2019-2032)
- 15.7.1 Kingdom of Saudi Arabia
- 15.7.2 South Africa
- 15.7.3 U.A.E.
- 15.7.4 Egypt
- 15.7.5 Rest of Middle East and Africa
- SECTION 16 - COMPANY SHARE ANALYSIS
- 16.1 Global Cloud ITSM Market, Company Share Analysis
- 16.2 North America Cloud ITSM Market, Company Share Analysis
- 16.3 Europe Cloud ITSM Market, Company Share Analysis
- 16.4 Asia-Pacific Cloud ITSM Market, Company Share Analysis
- SECTION 17 - COMPANY PROFILES
- 17.1 Atlassian Inc.
- 17.1.1 Company Snapshot
- 17.1.2 Financial Overview
- 17.1.3 Product Portfolio
- 17.1.4 Recent Developments
- 17.2 BMC Software Inc.
- 17.2.1 Company Snapshot
- 17.2.2 Financial Overview
- 17.2.3 Product Portfolio
- 17.2.4 Recent Developments
- 17.3 Broadcom Inc
- 17.3.1 Company Snapshot
- 17.3.2 Financial Overview
- 17.3.3 Product Portfolio
- 17.3.4 Recent Developments
- 17.4 Freshworks
- 17.4.1 Company Snapshot
- 17.4.2 Financial Overview
- 17.4.3 Product Portfolio
- 17.4.4 Recent Developments
- 17.5 IBM Corporation
- 17.5.1 Company Snapshot
- 17.5.2 Financial Overview
- 17.5.3 Product Portfolio
- 17.5.4 Recent Developments
- 17.6 Ivanti Inc.
- 17.6.1 Company Snapshot
- 17.6.2 Financial Overview
- 17.6.3 Product Portfolio
- 17.6.4 Recent Developments
- 17.7 Microsoft Corporation
- 17.7.1 Company Snapshot
- 17.7.2 Financial Overview
- 17.7.3 Product Portfolio
- 17.7.4 Recent Developments
- 17.8 Open Text Corporation
- 17.8.1 Company Snapshot
- 17.8.2 Financial Overview
- 17.8.3 Product Portfolio
- 17.8.4 Recent Developments
- 17.9 ServiceNow
- 17.9.1 Company Snapshot
- 17.9.2 Financial Overview
- 17.9.3 Product Portfolio
- 17.9.4 Recent Developments
- 17.10 Solarwinds
- 17.10.1 Company Snapshot
- 17.10.2 Financial Overview
- 17.10.3 Product Portfolio
- 17.10.4 Recent Developments
- SECTION 18 - RELATED REPORTS
- SECTION 19 - DISCLAIMER
RESEARCH METHODOLOGY
The research methodology employed in Uniprism Market Research involves four basic steps namely research and data collection, data pre-processing, modeling and forecasting, quality assurance and output.
RESEARCH AND DATA COLLECTION
A tripod model research technique is followed for research and data collection in which various approaches such as primary research, secondary research, and product mapping are considered.
Primary research basically involves the process of conducting personalized interviews with market related professionals of major market players, investors, distributors, vendors and many more.
The secondary research include data published by government, annual reports, press releases, investor presentations of companies, white papers, certified publications, annual manufacturing limit of the respective industries related to the market, production consumption analysis of certain products respective to the market and many more.
Below mention are few of the sources which we have considered while estimating the market size:
For instance,
- Research articles published on Technium
- Science and MDPI
- Research publications by government approved associations and societies
Product mapping means the process of mapping the list of products that a key player contributes to the market as well as estimating the revenue of those products in order to define the Global Company share analysis of the respective Global Company in global, regional, and country level markets.
DATA PRE-PROCESSING
The term "data pre-processing" refers to the collection of procedures and methods used to clean, modify, and make ready for analysis the raw data gathered during research and data collection. The completion of this phase is necessary to guarantee that the data are reliable, consistent, and appropriate for statistical analysis and other data-driven tasks. The data pre-processing ensures that the information gathered from research and data collection is comparable and expressed in standard units, by the integration of missing data pointers and algorithmic approaches.
MODELING AND FORECASTING
The process of developing mathematical, statistical, or computational representations of real-world occurrences or relationships is known as modelling. These models are intended to replicate and explain market interactions, interdependence, and dynamics. These models are used by Uniprism Market Research to acquire a better knowledge of numerous market characteristics such as customer preferences, pricing elasticity, competition dynamics, and more. Depending on the individual study aims, many types of models are utilized, such as regression models, econometric models, decision tree models, and machine learning models.
Forecasting is the process of predicting future market conditions, trends, and occurrences using past data and models. Forecasting is used by Uniprism Market Research to estimate future sales, demand for products or services, market growth, and other important performance metrics. Forecasting accurately can assist organizations in making educated decisions about resource allocation, pricing, inventory management, and marketing tactics.
We create standardized bottom-up or top-down models that scale by leveraging data science and machine learning technology. All our market models consider the unique market characteristics of each country. Forecasting is based on major market indicators and a combination of traditional methodologies, such as exponential smoothing, time series analysis, regression analysis, and more modern techniques such as machine learning algorithms are all forecasting methodologies. The method chosen is determined on the nature of the data and the specific forecasting aims.
QUALITY ASSURANCE AND OUTPUT
Quality assurance and output involves the process of validation, adjustments, further publications of key market indicators. Extensive plausibility and consistency tests are performed on derived time series to ensure the high degree of quality of our market analysis. This quality assurance procedure also includes rigorous inspection, validation, and editing by an experienced management team to assure the dependability of the published data.